Baker Hughes Software Support Specialist - Help Desk in DELFT, United States

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

Software Support Specialist – Help desk

Essential Responsibilities:

  • Provide comprehensive technical software support of BHGE Upstream Software.

  • Responsible of addressing each issue that is registered in helpdesk support tools.

  • Communicate with clients via email, telephone, and in person to troubleshoot issues that users encounter

  • Ensure high level of daily focus and speed in solving specific client issues

  • Serve as a client liaison to build strong relationships with clients.

Qualifications/Requirements:

  • Relevant Bachelor’s Degree in computer science or geology or engineering background with at least 0 to 2 years of upstream oil and gas experience. Knowledge of BHGE Upstream software technology will be value added.

  • Demonstrate basic workflow of BHGE Upstream software.

  • Must be a self-motivated, positive, energetic, confident, and ethical expert with a strong drive for results.

  • Demonstrate excellent analytical problem solving skills.

  • Exhibit excellent interpersonal, customer-oriented, and knowledge transfer skills, with excellent English verbal and written communication skills.

  • Capable of working individually or in a multidisciplinary team, and with an extensive client base.

Locations:

Delft, Netherlands

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Job: Digital Technology

Title: Software Support Specialist - Help Desk

Location: Netherlands-Zuid-Holland-DELFT

Requisition ID: 1807049