Baker Hughes Sr. Application Support Engineer (Remote Operation Managed Services – Oilfield Services) Houston, Texas in HOUSTON, Texas

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only full stream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

BHGE Remote Operations Managed Services (ROMS) division is hiring a full time position in its ROMS Systems Operations Management group. The Application Support Engineer is a technical position that support BHGE real-time remote operation applications for the different Oilfield disciplines.

Essential Responsibilities:

  • Level 2 Technical Support across data centers

  • Configuration management and documentation

  • Deploy application upgrades/patches in production and test environments

  • Capacity planning, system performance monitoring, resource utilization trending

  • Actively participate in incident and problem management

  • Co-ordinate with BHGE IT Infrastructure Group for Database, Server Support and Development Teams to resolve complex technical escalations

  • Co-ordinate with BHGE IT Enterprise Applications Group for Enterprise Portal, Messaging and Content Teams to resolve complex technical escalations

  • Perform Root cause Analysis (RCA)

Qualifications/Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, Math, or IT

  • 5 years of experience in data center and application support.

  • Experience with WebLogic or similar application server technology administration

  • Extensive experience with Linux, Windows

  • Experience in RDBMS and NoSQL database technologies

  • Troubleshooting skills and in-depth knowledge of multi-site, mixed-technology enterprise environments

  • Understanding of network infrastructure including switching, routing, Ethernet, TCP/IP

  • Experience in application monitoring and production support

  • Experience in DevOps, CICD processes and technologies

  • Experience in AWS, Azure or other cloud platforms

  • Application Deployment and implementations experience

  • Change management and Incident management process

  • Good communication skills

  • Must be committed to customer service and ability to work in team-oriented environment

  • Must be self-motivated and a team player

Desired Characteristics:

  • 2 years of experience in Real Time Applications

  • Apache Cassandra or similar NoSQL database technologies

  • Experience in implementing CICD technologies

  • Apache Tomcat or similar application server experience is good to have

  • Knowledge of VMware and other virtualization platforms

  • Global support experience

Locations:

Houston, Texas – Aldine Westfield

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Job: Digital Technology

Title: Sr. Application Support Engineer (Remote Operation Managed Services – Oilfield Services) Houston, Texas

Location: Texas-HOUSTON

Requisition ID: 1809476