Baker Hughes BEACON Service Manager in KUALA LUMPUR, Malaysia

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at

Role Summary:

The Beacon Service Manager will Manage Remote Operations Global Service Center in Kuala Lumpur, Malaysia. Responsible for delivering services in accordance with established service level agreements with internal and external customers. Support, promote and grow WellLink and ProductionLink services in Eastern Hemisphere. This is a customer focused position and requires regular interaction with geomarkets, product line groups, IT groups, and business partners.

Essential Responsibilities:

  • Promotes and comply with BHGE and ROMS policies and procedures.

  • Work with regional and global teams to ensure resilience of service and compliance of BHGE information security policies.

  • Ensures service level targets are defined, tracked and met. Work with Service Quality Specialist to benchmark service level targets and drive continuous improvement.

  • Track WellLink and ProductionLink portfolio activity levels and deliver timely reports to operations and management to support billing of services consumed.

  • Provides input to budget planning and efficiently manage operational costs.

  • Manages IT audits, ISO audits and data compliance issues.

  • Lead cross-functional process improvement project initiatives; negotiate and work with external vendors on process improvement initiatives as required.

  • Assists geomarkets when responding to tenders related to remote operations services.

  • Work with product line groups to ensure alignment of wellsite data acquisition systems.

  • Provides technical assistance to in-country data hosting systems.

  • Client presentations on technical aspects of supported systems.

  • Project management, documentation and reporting.

  • Handle special projects as assigned.

  • Some travel required.


  • Bachelor's Degree in engineering, geosciences or IT with a minimum of 5 years’ experience in upstream oilfield industry.

  • 2 years of supervisory or management experience.


  • Working knowledge of MWD/LWD/SLS or Wireline or Artificial Lift Systems operations.

  • Strong knowledge of WITSML standard, mnemonics, data quality and data fidelity.

  • Good understanding of challenges and characteristics of service quality.

  • Familiarity with Information Technology Infrastructure Library (ITIL) Policies, Processes and Procedures is desired.

  • Good interpersonal and leadership skills. Ability to mentor and foster strong teamwork.

  • Highly reliable and responsible.

  • Strong commitment to customer service.

  • Ability to develop positive working relationships with internal and external customers; and to influence decision making.

  • Good analytical and problem solving skills to evaluate business problems and apply domain knowledge to identify appropriate solutions.

  • Ability to prioritize objectives, set personal goals and complete tasks within deadlines while maintaining focus between tasks.

  • Highly motivated, result-oriented, be able to work with minimal supervision and strong drive for excellence.

  • Advanced computer and networking skills.

  • Excellent verbal, written communication and presentation skills.

  • Ensure service center working environment meets or exceeds company safety critical regulatory standards.

  • Ensure physical and electronic access to service centre meets or exceeds company security regulations.

  • Comply with Baker Hughes HS&E Policies

  • Proficient with Windows Operating systems, SQL, UNIX and MS office applications

  • Knowledge of Storage, Area Networks, Firewalls, etc.

  • Knowledge of incident reporting system

  • Knowledge of approved remote control applications for Baker Hughes


Kuala Lumpur - Malaysia

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at

Job: Services

Title: BEACON Service Manager

Location: Malaysia-Kuala Lumpur-KUALA LUMPUR

Requisition ID: 1811386