Baker Hughes End User Support Specialist in QUITO, Ecuador

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

BHGE is looking for an End User Support Specialist to work at Quito, Ecuador.

Essential Responsibilities:

  • Provide Tier II technical support toend users

  • Must be able to multitask projects and support Work in ourService-Now system tickets assigned to queuesDetermine root cause by reviewing procedures and actions taken by user(s)

  • Execute installations and setups

  • Desktop Hardware and monitor issuesreported

  • Desktop Application and Softwareissues

  • Installation and troubleshooting forDesk Phone

  • Laptop Hardware issues

  • Smart Phone and Tablet issues

  • Third party software andnon-standard hardware issues

  • Mobile Device Support

  • Communicate and create / update RunBooks

  • Exemplify teamwork in a highlyvisible, fast paced environment

Qualifications/Requirements:

  • Minimum 4 to 5 years in acustomer-facing role

  • Microsoft Outlook Support Experience

  • Experience with network printers,and window servers

  • Creative problem solver

  • Detail oriented-strong writingskills

  • Works well under time constraints

  • Is able to communicate clearly, andin a professional manner consistently

  • Standard business hours arerequired, but some flexibility concerning on-call situations is needed.

  • High school degree required, collegedegree strongly preferred. May consider comparable certifications

  • Must possess Knowledge of allMicrosoft Products

  • Windows 10 Virtual Desktop Support aMUST

  • MAC OS X

  • Knowledge of Active Directory

  • Knowledge of Exchange

  • SCCM Knowledge a MUST o PreferredCertifications: MCP, MCSE

Desired Characteristics:

  • Experience working at a financialinstitution is helpful, but not required.

Locations:

Quito, Ecuador.

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Job: Digital Technology

Title: End User Support Specialist

Location: Ecuador-Pichincha-QUITO

Requisition ID: 1811001